Privacy Policy
Last updated: July 28, 2026
1. About us
Galaxy Copiers & Services (“we”, “us”, or “our”) operates the WhatsApp bot and dashboard at printflow-bot.lovable.app. This Privacy Policy explains how we collect, use, and protect your information when you use our WhatsApp ordering service.
2. Information we collect
- WhatsApp profile data: phone number, display name, and any message content you send to the bot.
- Order details: print preferences, quantity, file names, delivery or pickup address, and payment status.
- Uploaded files: PDFs, images, or documents you share for printing. These are stored securely and used only to fulfill your order.
- Usage data: timestamps and interaction logs to help us improve the bot experience.
3. How we use your information
- Process and manage your print, photo, flex, and visiting-card orders.
- Send order confirmations, quotes, payment links, and status updates.
- Confirm delivery or pickup addresses before printing starts.
- Respond to your questions and hand over to a human agent when needed.
4. Sharing and third parties
We do not sell your personal information. We use WhatsApp Business Platform (Meta) to deliver messages, and secure cloud storage to hold uploaded files. These providers are contractually bound to protect your data and are used only as necessary to operate the service.
5. Data retention
We keep your order records and uploaded files for as long as needed to fulfill your order, handle disputes, and meet legal requirements. You may request deletion of your personal data by contacting us.
6. Your choices
- You can stop using the WhatsApp bot at any time.
- You may request access to, correction of, or deletion of your personal data.
- Do not send sensitive personal information (e.g., Aadhaar, PAN, passwords) through the bot.
7. Security
We use industry-standard security measures including encrypted storage, authenticated admin access, and verified webhook signatures to protect your information.
8. Contact us
If you have any questions about this Privacy Policy or your data, please contact us: